Need custom packaging?
Tell us what you need - free design support, no die or plate charges.
We want you to be happy with your packaging. Because our products are custom-made to your specification, the following terms apply to cancellations, refunds and replacements.
Last updated: June 24, 2026
Each order is produced specifically for you from your approved artwork and specifications. For that reason, custom orders cannot be returned for a refund once production has begun, except where the product is defective or does not match the approved proof.
You may cancel an order for a full refund before production begins. Once your artwork is approved and production has started, cancellation may not be possible or may be subject to a charge covering work already completed.
If your order arrives damaged, defective, or materially different from the approved proof, contact us within 7 days of delivery with photos. We will arrange a replacement or refund for the affected items at no cost to you.
Email [email protected] with your order number and a description of the issue (including photos for damage or defects). Approved refunds are issued to your original payment method, typically within 5–10 business days.
We're happy to help - reach out and our team typically replies within one business day.